Shipment and return Policy
Carlaejarque Ceramics' Shipment and return Policy
Your purchases will be shipped within 2-3 work days and they will arrive to their final destination within:
- Peninsula (Spain): 3-5 work days.
- Balearic Islands and Canary Islands: 3-5 work days.
- Europe: 3-5 work days.
- International: 5-8 work days.
*The shipment fee is automatically calculated with the weight of your purchase, nevertheless it might happen that the items you have purchased need a box that might change the final shipment fee. If this happens you will receive an email explaining how to pay the exceeded shipment.
*Canary Islands and Ceuta/Melilla: Customs Exportation Fee 15€
*International, UK and Switzerland: Customs Exportation Fee will be paid by the client.
If the item you have received is not like you imagine and you would like to return it, you should do so in 14 days from receiving your order. Please send me an email and I will give you the shipping address you may send the package to. After posting your package, send me an email confirming that it is on its way. You will be responsible for paying for your own shipping costs to return your item and shipping costs are non-refundable. So, if you receive a refund, the cost of return shipping will be deducted from your order.
To return an item, it must be unused, undamaged and in the same condition that you received it. You don’t need to use the same packaging you received but you need to make sure to pack it well in order the package will get back to me undamaged.
I will send you an email once I receive your returned item notifying if your refund is approved or rejected. If the item is in good conditions, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within two weeks.